Simplified IT Billing

Simple 

If it’s not simple, it’s not good enough. This goes for tech, and it goes for invoices too.  Our customers love our system because our invoices match our ticketing systems. You can easily cross-reference to ensure that you’re getting value and paying for the right things.   

Neat 

If your service providers don’t use IT management and ticketing software, you may be getting scribbled month-end invoices, or templates from an accounting package. Worse, you could be getting just a list of invoice numbers/job cards. Our clients love our integrated, easy invoicing system.  

Transparent 

Every ticket is identified, regardless of whether it was billed, and even if it didn’t generate an additional cost because you have an unlimited support contract and monitoring or proactive support services, for example. You’ll understand all work done, and who did it: You’ll know who helped, who they spoke to, and how long they took to resolve the problem.  

Efficient 

One problem, one ticket: If the job started via the telephone and with remote assistance, but needs to be transferred to an engineer, same ticket goes along. This ensures that our first resolution attempt is the fastest and only transferred to a technician when necessary.  

Here’s what our itemised bills look like: 

 (This is an example and it may change from time to time.)  

itemised invoicing
itemised invoicing

Are you having any of these problems?

My IT Guy is not there when I need him! LEARN MORE
Our Invoices are complicated. LEARN MORE
I need better service. LEARN MORE
What’s going on with my Network? LEARN MORE