Experience – Dial a Nerd has over 20 years of experience in providing people with technical support and advice in their homes – either face to face, over the phone and/or remote access.
Trained technicians – Our technicians are trained to communicate and connect with people on the level that they are at, this helps build a person’s confidence and knowledge in a safe space when it comes to dealing with technology. Through this combination of support and education, we assist individuals to become more competent in understanding their digital environment at home – helping them to identify, explore and ultimately troubleshoot any issues they may experience. This enables, empowers and develops employee readiness, assisting the organisation in their quest for an agile environment and further digital transformation.
National network – The extensive national Dial a Nerd network and presence (even in remote places like Kuruman, Joszini or Lusikisiki) means that we can connect telephonically, or remote to employees’ desktops instantly, or visit face to face to assist employees. Having a national network means that we can scale according to your requirements – no matter how big or small. Our experience in remote areas where there is limited access to connectivity means we understand the challenges that employees experience and it helps us to address, educate and support individuals with these issues.
Security and your employee experience – With the very real threat of cybersecurity and hacking, working from home poses an even bigger problem with open WIFI’s, etc etc. Some businesses are locking down their employee’s devices with more and more restrictions limiting access to things like Facebook and YouTube – but how does this impact your employee experience and employee value proposition. We can offer an alternative to keep the home environment safe from security threats…
Insights – Our employee surveys upfront, ongoing diagnostics, analysis and reporting provides insight into your employees’ world of work. It highlights their challenges and helps to tracks progress – taking into consideration adoption, proficiency and utilisation covering all aspects of your employee’s digital capability (knowledge, skills, understanding, beliefs, tools, processes, devices, data, connectivity, etc). This means that the appropriate intervention can be planned according to the need of the employee that needs to be addressed in pursuit of a digital-savvy and agile organisation.