Dial a Nerd offers the unique ability to build an agile organisation by growing your employee’s digital capability through direct support, education and development of your employee’s digital skills, knowledge and confidence – simplifying technology for people.
The COVID-19 pandemic has forced many employees to transition to remote work and rely heavily on technology for their productivity. But technical difficulties while working remotely – in addition to adjusting to remote working has impacted employees in many different ways.
Research conducted by ZDNet to investigate the impact on employees working remotely shows that whilst there were significant benefits for some, there were also 3 out of every 4 people who were
experiencing some difficulty in making the transition to remote working.
As digital transformation in business becomes more of a necessity than a ‘nice to have’ with employees working from home now and into the future, how confident and competent are your people to identify, troubleshoot and solve their tech issues sitting on their own in the home environment? Dealing with WIFI, printing, multiple devices, O365 apps, passwords, virus protection, ADSL vs fibre vs 3G connectivity – all these present their own challenges. And when your employees are focusing on getting their work done on a daily basis – who is helping them navigate their way around all these complexities and obstacles to enable their productivity?
Most businesses already have an end-user help desk or support structure. But are they coping with the dramatic increase in demands of people needing help at home with things like ‘is my router working, I can’t connect to my printer, my WIFI is slow, how do I save to OneDrive, my audio isn’t working on Teams, doing backups, my laptop just died, etc’? Can your current support desk environment keep up with the multitude of end-user support challenges facing offsite employees every day, whilst meeting core IT demands such as replacing and issuing devices, access management, software license issues, security breaches, virus control, business app support, network issues, etc.?
More than ever before the end-user help desk is under pressure to keep employees up and running – employees who are no longer located on-site, but who are now working from remote locations and often in less than ideal home environments.
It’s not only about providing support for technical issues, closing the logged item and marking it as ‘done’ – there is an opportunity to build an agile organisation and develop employees in their use of technology – growing their confidence, skills and ability to identify, trouble shoot and leverage the digital tools to assist in collaboration and productivity whilst working remotely or from their home environment.
Most businesses already have an end-user help desk or support structure. But are they coping with the dramatic increase in demands of people needing help at home with things like ‘is my router working, I can’t connect to my printer, my WIFI is slow, how do I save to OneDrive, my audio isn’t working on Teams, doing backups, my laptop just died, etc’? Can your current support desk environment keep up with the multitude of end-user support challenges facing offsite employees every day, whilst meeting core IT demands such as replacing and issuing devices, access management, software license issues, security breaches, virus control, business app support, network issues, etc.?
More than ever before the end-user help desk is under pressure to keep employees up and running – employees who are no longer located on-site, but who are now working from remote locations and often in less than ideal home environments.
Can you afford to…?
The question should be “Can you afford not to…?”
For the price of as little as a coffee a day per employee you can keep your business up and running, staying productive 24/7.
