Remote IT Support

Your network and / or your computer are malfunctioning. You need your network or computer repaired. You think you need a Nerd on site You have asked for support, now you are waiting for the technician to arrive, you have a deadline but you cannot work because your system is down, frustration is mounting, sounds like a familiar scenario? Enter Dial a Nerd Remote and Telephonic support and get a much faster and efficient solution than ever before. In order for your business to succeed, you need to make sure that your IT infrastructure is working at peak level around the clock. Interruptions cause productivity downtime with all the costs associated to that. Maintaining the network on your own is an option but you probably have more important issues to deal with more closely related to your core business; Dial a Nerd can take care of this for you. We have 15 years of experience and in this period, we have grown from a small computer repair business to a Managed Services Provider for SMME and corporations.

 

One of the services we offer within our SLA is remote and telephonic support. We also provide proactive monitoring which ensures that all your devices and network remain safe and reliable 24/7 every day of the year.

We can act as your completely outsourced IT department at a fraction of the cost you would have to sustain to create your own internal IT resources. We also work closely with your existing IT officer supplementing their work while allowing for greater flexibility and faster troubleshooting of day-to-day issues with email, connectivity, and any other problem.

 

Is it safe?

Our experienced technical staff is closely monitored and follows strict guidelines to protect your privacy and personal data. You can follow the session on your screen and actually watch what our technician does at all times, we use ScreenConnect, which is one of the most advanced and reliable remote support tools. At the end of the session, once your problem is resolved the software is completely removed from your computer and you can resume work.

 

Why Choose Dial a Nerd?

We offer high-quality solutions fast to ensure maximum network uptime. We provide you with peace of mind because your systems are running optimally and predictably. We have a very large pool of experienced technicians available to support you; this means that if you are facing uncommon problems we very likely have the right person to solve them because we have resolved similar situations in the past. We’ve repaired more computers than we can count.

Speak to one of our consultants today to find out more about our remote support services!

HOW A REMOTE SUPPORT SESSION WORKS

1. Guest (Customer) Contacts Support

When a customer experiences a problem, they reach out to tech support through email, phone or any way they can.

2. Host (Technician) Creates a Session

The support tech fields the request and solves the problem by:

  • Creating a support session
  • Inviting the guest to the support session by one of many methods

3. Customer Joins Session

  • Guest navigates to support.nerds.co.za
  • Guest enters security code
  • Guest clicks “Join” button and is connected to the host

4. Guest Receives Client

Clients are deployed on-demand, so no prior setup is required.

  • Guest does not have to be an admin
  • Guest client is removed after session

5. Host Connects to Guest

Remote support client is deployed on-demand to host from Your ScreenConnect.

  • Host does not need software installed prior to installation. Central web application manages everything.

6. Host can now Control Machine

The host can see the guest machine and control the keyboard and mouse. The host also has access to various tools such as reboot, file transfer, toolbox, clipboard, and dozens more.

Below is a list of IT services that we have to offer: