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Service is shocking, explanations are vague and unhelpful. Really frustrated as a client that I am not getting the service I expect even as a small company from an organisation like Dial a Nerd.
Thank you Tshepo for the kind way you assisted an old lady today.
The printer is just fine now. Elizabeth
The printer is just fine now. Elizabeth
immediate assistance to solve my connectivity issues - it took a few attempts to get the correct synchronisation going - patient technician talking me through the steps. again a successful interaction.
Letasha is excellent and the person who keeps me sane on the Dial-a-Nerd Account.
But there is something wrong with you invoicing.
1. We had work done to the value of R64 400 on 6 September but the Invoice has still not been processed.
2. There are often delays in the issue of your invoices. The regular one being the two monthly charges where there is often a few days delay before the Invoices are issued although they are back dated to the end of the previous month.
But there is something wrong with you invoicing.
1. We had work done to the value of R64 400 on 6 September but the Invoice has still not been processed.
2. There are often delays in the issue of your invoices. The regular one being the two monthly charges where there is often a few days delay before the Invoices are issued although they are back dated to the end of the previous month.
Arlene has been very helpful in renewing my ESET license. Her prompt response was impressive. Thanks you Arlene for your help.
Thank you Johnathan! Just had the most amazing support from Johanthan at Dial a nerd. I am small business and was feeling a bit lost and stuck and appreciated the patience and care that was taken to assist me on the best way forward. We become increasingly reliant on expertise in the IT feild and it can be overwhelming and daunting. I look forward to their site visit and and getting on top of the challenges I have been facing. Highly recommended.
Sbusiso was excellent. Calm, very clear, extremely helpful and so good to work with. Normally I get quite stressed with these issues but he made me feel that all was completely under control.
Very easy to set up account online after hours. As promised, service desk engineer available immediately. Constant attention remotely until all issues sorted out across 3 users. Highly recommended as service providers. Would not hesitate to recommend Dial a Nerd's services.
The Service I received from Dial A nerd over the past 4 working day was so courteous, very friendly and accommodating. Starting from Gilbert, he did all he could, Siyanda gave it his best and Finally Sanele managed to sort out my problem. thank you all for the effort and going an extra mile, THANK YOU Sanele, you guys are awesome
Sanele helped me today & I am extremely happy & grateful for his excellent assistance in sorting out my issues. I am a regular customer of yours & will continue to use you service so a very big thank you to Sanele for today
Good afternoon Tamlin,
Good day my dear I would like to take this opportunity of remarking on the fantastic service that I received from Sbusiso. I have been your client for a few years now already and have never received such professional service. He is a total gem to your company. What a total pleasure of dealing with him. I truly recommend you to give him a raise on his salary. Even just a R1000,00 rand to you its small but to him significant. He really truly deserves it. I hope you take this as I see it people like Sbu are a true value add to DIAL N NERD. Thank you I trust this mail finds you well. Take care and God bless
Good day my dear I would like to take this opportunity of remarking on the fantastic service that I received from Sbusiso. I have been your client for a few years now already and have never received such professional service. He is a total gem to your company. What a total pleasure of dealing with him. I truly recommend you to give him a raise on his salary. Even just a R1000,00 rand to you its small but to him significant. He really truly deserves it. I hope you take this as I see it people like Sbu are a true value add to DIAL N NERD. Thank you I trust this mail finds you well. Take care and God bless
I contacted dial a nerd to send me a technician to come and assist me with a Wi-Fi problem, The technician who came " Jonathan" was head and shoulder above any other technician regarding his professional skill and friendliness. He also came to assist me after hours on the week-end.
I will most definitely use Jonathan again. Great work!
Patrick
I will most definitely use Jonathan again. Great work!
Patrick
Mat was very pleasant, tried hard and called back a number of times but unfortunately was not able to resolve the original problem. Mat did however provide an alternative solution.
Today I went to Dial a Nerd in Dunkeld and was so fortunate to be attended to by Keylim. He was so patient and went in search of ways to assist me. He is an absolute gentleman and a gem!! If you need assistance with anything computer related, Keylim is your man!! Thank you so much Keylim.
Raadiya has been thorough, considerate, patient and always prompt in helping to find the right monitor -- keeping me informed every day. One couldn't ask for better and more effective service and support. A great, effective person with whom to work.
John Butler-Adam
John Butler-Adam
Fantastic service. Jonathan was very friendly with great tech support.
Brandon M gave excellent service.....beyond expectation. I highly recommend dial a nerd
Wow magnificent service, 5 stars! Super friendly, I was lucky enough to be helped by Rudi. He was absolutely amazing and friendly as-well as super helpful! He was enthusiastic and seriously committed to helping me. I couldn’t ask for better service!
These guys know a heck load of any tech related things. I know a solid amount about tech and computers so I tested these guys and they never missed a beat.
Great friendly service but a little steep price wise. But I guess we got what we asked for very professionally done
James at Dial a Nerd saved my office's phones and internet connectivity. We are so incredibly grateful.
Initially, they took long to get back to me. Communication was poor. Only afterwards did they start making regular contact to do the job. I was disappointed that I had to contact the technician twice out of my own when he said he was going to update/contact me.
Terrible support and communication. We are asking for assistance on simple things, but the company and the individuals there don't seem to care.
My computer was giving me issues,not picking up the screen and a warning light was on.I feared my cpu was dead but after a 10min call with a incredibly helpful person on IT support it was all sorted.I was walked through the fix step by step and couldn't have been more happy with service
Although they were not able to help with the problem I had, they still identified it for me and were super friendly. A bit hard to find the place though.
The team at dial a nerd Woodstock were friendly and efficient, fixed my computer and had me up and running quickly and easily, Gerard was helpful and checked in to make sure all was in working order after I collected my laptop.
Andrew Varcoe assisted me. Very knowledgeable. Query resolved quickly and effortlessly. Would definitely recommend them for both a once off job as well as outsourcing them as your IT team.
I needed to get a better internet connection. Dial a Nerd quite well assisted me at home to install à wifi mesh system. 👍👍👍
I brought my PC in for repairs late Monday afternoon. Gerard assisted me and kept me updated. I was very impressed by Gerard’s prompt and excellent service. I needed my PC by Wednesday and Gerhard dropped it off at my house on Tuesday evening. I would gladly recommend Dial an Nerd and Gerard to anyone looking for professional assistance.
What an awesome experience - thank you to a very competent IT professional at Dial a Nerd. I received an efficient service from Jonathan Diener. His initial consultation was to conduct an assessment of the connectivity at my home. Since having fibre , this was the most value adding and meaningful IT interaction. I experienced immediate results after he worked his magic. He returned today to install a unifier so that my entire property was covered. My frustration and irritation has turned into happiness and excitement because now I can fully enjoy the benefits of having fibre. Jonathan, thanks once again for your exceptional service. I highly recommend Jonathan and Dial a Nerd.
Brandon Milner from Dial a Nerd sorted my PC out which I could not do by myself in no time. I am very impressed with Brandon"s professional and friendly attitude. I would recommend him and his company anytime!
I have been dealing with this company for more than a year and are very impressed with their service and reaction time with a call out
I want to thank Jonathan,Chad,Alphonzo and Cameron for solving a problem that a few others could not solve
Thank you guys it is nice to have a WiFi system that works all the time!!
I want to thank Jonathan,Chad,Alphonzo and Cameron for solving a problem that a few others could not solve
Thank you guys it is nice to have a WiFi system that works all the time!!
Great service and such a friendly team!!! Thanks so much guys. Really recommend them for any job 🙂
A Word Cloud of about 5 000 customer responses after working with Dial a Nerd
