Reliability

We believe in providing the same service for every customer, no matter how big or how small. We hear a lot about unreliable support from customers who say support is delayed for days, their person has emigrated, or that their provider doesn’t really care about them because they are small.  

This is why our contracts are smart. They give you reliable, proactive and contractually-mandated support. Our helpdesk stats demonstrate the effectiveness of this:  

  • In 2019 we answered 25 000 telephone calls within 7 seconds, on average.  
  • And, on average, queries were solved in 36 minutes. These were the most comment ticket queries:  

Service Request Types Graph

  • We close about 80 tickets a day. Our 15 technicians solved 584 tickets on the road per month, in customer environments ranging from home studies to warehouse servers.  

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