We mentioned above that the cloud puts synchronised business solutions firmly within your reach. A common platform lets you unify relationships, processes and data and all through the applications you use on a daily basis. From this position, your teams can drive efficiency and serve customers effectively.
Suddenly, making information available is the default, not another overhead. Update a document, report, or project in one location, and it will sync and update in another. With cloud compute power, it’s also easier to adopt new features or technology, such as business analytics or artificial intelligence. These solutions turn your data into meaningful insights to make better, more informed, faster decisions.
Work together. Work faster.
One of the key contributions that your solutions can make to your business is to help you work even better together. When your business applications feed into your everyday productivity applications, and vice versa, it brings people together and helps you to be more productive. This makes your routine tasks happen that much more smoothly.
For example, let’s say that you have a new sales opportunity. People from across your business need to work together to build a presentation to capitalise on the opportunity. So, they use your collaboration workspace to plan and co-author the sales deck. Without leaving this workspace, they can also pull in relevant customer or financial information with ease. Everyone is looking at the most up-to-date version and it draws on insights from your business data. The result? The team put together a personalised presentation that resonates with the customer.
Repeat this efficiency again and again, and you can see how much time it frees up to drive additional sales or add value for your existing customers.
This example is about a specific process becoming more efficient. Behind this, though, are the principles of automating routine tasks and giving people data automatically – in the applications they’re used to. This familiarity, in turn, reduces the time taken to train people on using different solutions.
However good your existing business and productivity applications are, if they work in silos, it falls on your employees to connect the data and insights to make decisions. This is inefficient by its very nature and it invites human error. It can also hold you back from providing great customer experiences. If your productivity and business applications work as one, then your technology helps you to be far more efficient and to serve your customers better.
No switching from one application to another. No comparing and consolidating feedback. The team saves time and effort because everyone is using unified business and productivity applications and solutions to work as one.
Move forward as one
If you are running your business today using multiple applications and productivity tools, you may be keeping data and people apart. By treating your solutions as one ecosystem, you can optimise how your business performs. Allowing you to draw on their joint capabilities as well as their individual strengths.
Leveraging the capabilities together allows you to align your operations, financials, sales, and service. This both supports collaboration internally and with customers and generates insights. Once this happens, you’ll see your processes, customer interactions and decisions all improve. So, you can unlock what’s next for your business.
One way to make your business applications and productivity tools work together is to use Microsoft 365. Microsoft 365 unites your people and processes, which helps you to drive up performance and deliver great customer experience.