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Outsourced IT Support Cape Town

Over the past several years, Cape Town has emerged as the country’s unofficial epicenter of entrepreneurial activity – particularly within the fast-evolving tech sector. Dubbed the ‘Silicon Cape’, the region is home to many dynamic startups, innovation hubs, incubators and savvy seed investors. As a result, demand for world-class IT services and connectivity in the fairest Cape is growing quickly – although many business leaders and entrepreneurs are unsure of how to leverage and optimise IT. Increasingly, businesses are looking to outsource certain elements of their IT requirements, but lack the knowledge and experience required to choose the right way forward. At Dial A Nerd, we have a large and established presence throughout Cape Town to make this decision easier for businesses of all sizes and across sectors.

Outsourcing: When is it the Right Strategy?

How do you know when outsourcing is the right decision for your company? For businesses that can’t find the talent that they need locally, who don’t have the money or resources to hire in-house talent, or need temporary solutions for needs that may not exist in the future, outsourcing is the best option.

Companies who outsource don’t necessarily hand over control of their entire IT services – some opt to outsource just one task or a mix of roles and then manage sensitive tasks in-house. The most common services that businesses choose to outsource include:

Outsourced IT Support Cape Town

IT Planning:

Businesses need professional input when it comes to things like buying software and knowing how to properly store or handle data. Outsourced IT companies can act as consultants for your company to help maintain and plan your IT strategies.

On-site IT support:

Outsourcing the IT support professionals that help fix your everyday tech glitches doesn’t mean you’ll now have to solve all of your issues via phone calls with someone in a distant land. Most companies offer the option to schedule on-site help.

Remote and IT telephonic support:

Getting help when you need it within your budget.

Managed Hosting:

IT outsourcing companies can host your software or applications on their servers, which means taking on responsibility when it comes to maintaining and updating your software, as well as ensuring that servers stay up and operational.

Email and Web Hosting:

Managing the day-to-day functions of a web or email server can turn into a full-time job as your company grows. Turning that job over to an outsourcing firm saves you man hours and usually gives you a guarantee, in the form of a Service Level Agreement, about uptime, maintenance, and upgrades.

Data Centers:

Storing data eats up resources and requires space that most companies don’t have. Data storage is by far the most common service to outsource.

To remain competitive, businesses rely on technology to operate efficiently. However, this increased reliance on IT structure should not necessarily result in an increase in the amount of IT staff; businesses can often do more with less. Managed Service Providers (MSPs) offer an affordable way for business to obtain advanced support and conserve their resources. Listed below are seven reasons why your business should consider using an MSP.

Stay Focused on Your Core Business

IT resources are scarce, and managers have limited resources, time, and attention. By outsourcing, managers can stay focused on their core mission and avoid distractions from complex IT decisions.

Reduce Risk

When your application, server or network goes down unexpectedly, your revenue and productivity can be drastically affected. Outsourcing minimises your risk because MSPs have industry-specific knowledge about security and compliance issues.

Increase Efficiency and Competitiveness

When organizations attempt to perform all IT Services in house, they typically incur increased research, development and implementation time. These all lead to increased costs, which are ultimately passed on to the consumer.


Most small businesses can’t match the in-house support services large companies maintain. Outsourcing provides smaller companies with access to the similar technology and expertise that large companies enjoy. Leading MSPs use the best technologies and equipment available on the market. An MSP provides you with access to staff with advanced, technical skills. Training comes at a premium, so save the expense of training your staff for skills they will rarely use.

Reduce Labour Costs

Perhaps the most costly budget within your company is the IT Department. Hiring and training IT staff is expensive, and temporary employees don’t always meet your expectations. Outsourcing allows you to focus your human resources on where they are needed the most.

Control IT Costs

Outsourcing converts variable costs into fixed IT costs and allows you to budget effectively. Managers have complete authority on which services they’d like the MSP to handle. In other words, you only pay for what you use when you need it. If your business grows quickly, you can rapidly adjust your IT requirements but you will always be able to scale back if necessary.

Disaster Recovery and Business Continuity

What kind of services a company chooses to outsource depends on what kind of risks outsourcing poses on their company. It is important that a company understands their balance between their IT needs and cutting costs, and be certain that the benefits outweigh the risks. An IT Outsourcing firm needs to match your needs, understand your current technology and have the necessary technical certifications. Don’t make the mistake of working with companies that are too small or too new, it’s not always the cheapest solution.

So you have done the research, and you know that using managed IT services is the right decision for your organization. As you begin exploring different providers, how can you be sure you have chosen the best MSP?

Unlike other professional services industries (accounting, legal, financial advising) IT is a relatively young industry; it has been around for only about 30 years. There are no barriers to entry into IT, since the industry contains both those who are only qualified to answer questions about basic Microsoft software and those who have engineering and business degrees and can advise companies about achieving competitive business advantages through technology. The qualifications and levels of professionalism range widely and there are no benchmarks from which the outside population can make discriminating assessments. Talk to long-time clients of the organisation you are considering and take note of the leadership and technical teams’ credentials and qualifications. We will be happy to put you in touch with long-standing, Cape Town-based customers of Dial a Nerd to hear directly from them what level of service you can expect.

Below is a list of Locations where we provide Outsourced IT Support: