The Dial a Nerd team is made up of experienced and qualified IT professionals. Whether you are looking for ad-hoc or fully managed IT services in Johannesburg or Cape Town, at Dial a Nerd, we will ensure that you are provided with flawless support that will have your business, school or home network running smoothly 24/7.
Below is a list of IT services that we have to offer:
BUSINESS IT SUPPORT CONTRACT
Dial a Nerd: Managed Services. Done right.
A Managed Services Provider (MSP) is an IT-support company (that’s us!) that provides you with business IT support.
How does it work?
We use a secure Remote Monitoring and Management tool that lets us comprehensively and proactively support your IT environment and make sure your business runs seamlessly.
This is translated into:
- Less downtime – We can immediately “remote in” (with permission) to solve your IT challenges. Yes, to increased productivity and reduced business interruption. No to complicated delays and frustration.
- No more firefighting – Our proactive maintenance reduces unexpected issues.
- Affordable – Flat-rate support means you can budget with confidence with no surprises. And since we own and standardise the IT environment, your implementation costs are significantly reduced.
Infrastructure protection – We’ll keep your network and devices safe and secure. Since we own and standardise the environment, your costs are significantly reduced. - Business continuity – Our best-practice backup and disaster recovery systems will have you back up and running fast in no time. No problem.
Proactive and standardised
We take a proactive approach to managing your network. First, we review your computing environment and cross-reference it against ideal configurations, then we adjust and align your environment to industry standards, without interrupting your systems or business. All our work is based on industry best practices.
Compliant and secure
Dial a Nerd takes security and compliance seriously – yours and ours. Our world-class systems conform to international GDPR standards, making our support systems POPIA-compliant and secure. Passwords and access are encrypted and further protected with multi-factor authentication.
Dial a Nerd service desk – expert support on call
When you need reactive support, our service desk is on standby ready with expert help. You’ll have multiple ways to contact us, from anywhere, 24/7.
Our customers’ computing environments are configured using the same guidelines, so no matter which engineer is assigned to your ticket, they’ll have a very good understanding of how to resolve the issue.
Securely-stored blueprints of your environment mean that our engineers understand your system and easily keep track of all your devices and configurations.
Managed IT Services
IT Support is traditionally delivered in a reactive way: when something breaks you pick up the phone and an engineer arrives to help.
he engineer invoices you for every hour spent and you don’t see them again until something else goes wrong. The problem with this approach is that it actually suits IT Support companies when there’s a problem. More problems mean more hours to invoice. In reality there probably aren’t many IT Support companies which actually operate this way, much less admit it, but the fact remains it’s a reactive model. And in todays highly IT-dependant environments, being reactive isn’t good enough. Downtime today can be extremely costly and could mean lost deals, delays, penalties and frustration.
‘Managed IT Services’ are a different way of approaching IT support.
he actual mechanisms vary depending on the customers needs but there is always a fixed-fee approach. This means that when there are problems to fix the IT Support company is losing. A perfect Managed Service customer is a customer with zero problems needing zero support. Now the customer and the IT Support company are on the same side. There is therefore a huge emphasis on proactive support. Checking patches and anti-virus is up to date, regularly checking and testing backups, monitoring all aspects of the network for potential problems like delays or heat build-up.
Dial a Nerd offers a managed service which provides you with a skilled and dedicated onsite IT department. You get the advantages of having an outsourced partner and having dedicated onsite support staff that are focused and dedicated only to your support requirements. With the economy in an uncertain state and technology changing faster than ever, an outsourced model gives you flexibility and expertise in your organisation, backed by a technology-focused organisation.
So, how can we help…?
Experience – Dial a Nerd has over 20 years of experience in providing people with technical support and advice in their homes – either face to face, over the phone and/or remote access.
Trained technicians – Our technicians are trained to communicate and connect with people on the level that they are at, this helps build a person’s confidence and knowledge in a safe space when it comes to dealing with technology. Through this combination of support and education, we assist individuals to become more competent in understanding their digital environment at home – helping them to identify, explore and ultimately troubleshoot any issues they may experience. This enables, empowers and develops employee readiness, assisting the organisation in their quest for an agile environment and further digital transformation.
National network – The extensive national Dial a Nerd network and presence (even in remote places like Kuruman, Joszini or Lusikisiki) means that we can connect telephonically, or remote to employees’ desktops instantly, or visit face to face to assist employees. Having a national network means that we can scale according to your requirements – no matter how big or small. Our experience in remote areas where there is limited access to connectivity means we understand the challenges that employees experience and it helps us to address, educate and support individuals with these issues.
Security and your employee experience – With the very real threat of cybersecurity and hacking, working from home poses an even bigger problem with open WIFI’s, etc etc. Some businesses are locking down their employee’s devices with more and more restrictions limiting access to things like Facebook and YouTube – but how does this impact your employee experience and employee value proposition. We can offer an alternative to keep the home environment safe from security threats…
Insights – Our employee surveys upfront, ongoing diagnostics, analysis and reporting provides insight into your employees’ world of work. It highlights their challenges and helps to tracks progress – taking into consideration adoption, proficiency and utilisation covering all aspects of your employee’s digital capability (knowledge, skills, understanding, beliefs, tools, processes, devices, data, connectivity, etc). This means that the appropriate intervention can be planned according to the need of the employee that needs to be addressed in pursuit of a digital-savvy and agile organisation.
Dial a Nerd approach
- Conduct survey with employees
- Develop risk profile per agreed category
- Create and agree model, targets and plan per category
- Implement end-user support and education plan per category
- Manage, resolve and track logged tickets
- Report and measure against targets and plans
Can you afford to…?
The question should be “Can you afford not to…?”
For the price of as little as a coffee a day per employee you can keep your business up and running, staying productive 24/7.
Contact Dial a Nerd Today