Key Benefits of Onsite Outsourced IT Support
Customised and dedicated support teams who understand your business while still being backed by an extensive network of talented engineers and Dial a Nerd partners with various skills and strengths.
Well-developed ticketing system to track and manage incoming support requests as well as agent performance.
Regular cybersecurity scans to proactively identify potential risks and advice on securing the environment.
In-person, regular monthly meetings with our Customer Service Manager who understands your business requirements and can bridge the gap between business and technology.
Proactive support. All dedicated staff are given access to secure monitoring tools which alert them to possible issues and ensure regular maintenance is carried out before it affects productivity.
Proactive monitoring and patch management to ensure your IT environment is reliable, safe and secure.
Dedicated support staff onsite, can pick up on and identify issues that remote support teams are often unable to see.
National partner support network. Dial a Nerd engineers have access to technical tools to easily and efficiently support remote users. We can also include our national support network in your contract, which allows us to deploy engineers out to any major town or city in South Africa.
Don’t be reliant on a single technical resource. Dial a Nerd maintains detailed documentation and cross-training on your environment to ensure we can support you no matter what happens to the resource/s assigned to your account.
Transparency and accountability. Dial a Nerd believes in building long term partnerships with you based on trust. We report on our wins and fails. Our 360-degree reporting is customised to your IT Environment.
An empowered Service Desk. Dial a Nerd’s technical staff have direct access to advanced priority support structures both in Dial a Nerd and our partners.
Engineers placed onsite are a part of a much larger support organisation where knowledge and skills are shared between engineers.
Flexibility. We closely work with our engineers to ensure they are always challenged and a good fit for the environment. Occasionally it becomes necessary to rotate out resources to keep them challenged. A challenged engineer is a happy Engineer.
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Technical resources are kept up to date on new technologies by Dial a Nerd. Dial a Nerd Engineers are sent regularly on training on new products and systems. While not the industry norm, Dial a Nerd works hard to ensure we have a strong culture of skills and knowledge sharing through practical on the job training.